Policies & Guidelines

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RESERVATIONS POLICY

GENERAL TERMS AND CONDITIONS

A credit card is required to confirm your reservation. For First House, The Castle, and Four-Bedroom Condo reservations, a non-refundable deposit equal to the first night’s room and tax will be taken at the time of booking. For all other room types, a non-refundable $50 processing fee will be charged at time of booking. The balance of your stay will be charged to the card on file 14 days prior to your arrival date. Should you cancel this reservation more than 14 days prior to arrival, the $50 processing fee and one night’s deposit (if applicable) will be forfeited. If the cancellation is made 14 days or less from arrival, the total amount will be forfeited. In the event you do not arrive on the arrival date of your reservation, your reservation will be cancelled and the amount collected will be forfeited at that time.

ADDITIONAL POLICIES

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

Rates quoted are based on check-in date and length of stay. Should you choose to depart early, price is subject to change.

Advance reservations for Dining, Spa and Golf must be made directly with each outlet after confirming your Room Package Reservation. All packages exclude taxes, resort fee and gratuities.

Photos of guestrooms are representative of the general design and décor of the rooms. The exact layout and view in any of the guestroom photos are not guaranteed.

Special Terms apply for Advance Rate Plans which are Fully Prepaid, Non Changeable, Non Refundable and will be noted as such in the Rate Plan Description.

CREDIT AND DEBIT CARD POLICY

The credit or debit card used for booking must be the same card presented for payment along with a valid photo ID upon check-in. In addition to the deposit(s) taken prior to arrival, a pre-authorization amount will be placed on your card at check-in. This is a temporary hold of a specific amount – it is not a charge to your account, but it can create a hold on those funds or against credit availability. We also may charge your card for any damages to the room or premises you or your guests cause. Once your actual incurred charges are posted at check-out, based on your bank, credit card company, or institution’s policy, it can take anywhere from 24 hours to 30 days for the original pre-authorization amount to be removed. It is your responsibility to be aware of how your bank, credit card company, or institution handles all of your transactions, including pre-authorizations. The hotel will not be responsible for any delay in releasing funds, or returning availability or any fees or charges by your bank, credit card company, or institution as a result of your use of a credit or debit card. We are unable to remove pre-authorizations directly through our hotel. We do not accept any third-party billing. This policy applies for all reservations.

DOG POLICY

The Sagamore Resort welcomes well-mannered dogs 30 lbs. or less. Guests bringing dogs must have them leashed at all times when outside of the room and will be charged a non-refundable fee of $100 per night, per dog; maximum of two dogs per room. Room type and location restrictions may apply, including our pools and restaurants. The dog-friendly rooms are restricted to our Lodge rooms and suites, condominiums, and First House. Our main hotel rooms and Hermitage suites do not allow dogs. Guests will be responsible for any property damage inadvertently caused by their dogs. Housekeeping service during your stay should be arranged either when you and your dog are not in the room, or if you are, the dog must be leashed or crated.

Certified service dogs that provide assistance to individuals with disabilities are welcome at the hotel and are not subject to the policies and restrictions described above.

OCCUPANCY POLICY

For guest safety and optimal comfort in our accommodations, no additional bedding outside of the existing bed configuration in our guest rooms and suites will be provided – this includes rollaway beds and cots. The Sagamore Resort no longer provides rollaway beds. A $30 extra person fee may apply for additional guests over 12.

 

DAILY RESORT FEE

  • Main Hotel Rooms & Suites | $50
  • Lodge Rooms & Suites | $40
  • Two Bedroom Lodge Pods, Condos, & Hermitage Suites | $60
  • First House, The Castle, & the Four-Bedroom Condo | $100

RESORT FEE PROVIDES

  • Resort parking
  • Two bottles of water per room, per day
  • Wireless internet in hotel guest rooms and public spaces where available
  • Access to the Fitness Center
  • Access to The REC
  • Access to Sagamore Pool Areas and waterfront
  • Morgan Cruise rides (operated seasonally)
  • Use of the Sagamore Tennis Facility (operated seasonally, advanced reservations recommended)
  • Local or 1-800 calls
  • Nightly turndown service upon request
  • Resort activities

100% of the resort fee is used to support these services. No portion of the resort fee constitutes a gratuity and no portion goes to any resort associate.