Spa Etiquette

The Spa and Salon at The Sagamore wants to ensure a peaceful and positive experience for all our spa guests. With that in mind, we ask that new guests familiarize themselves with the spa guidelines below. Should you have any questions or wish to reserve an appointment, please contact us directly at 518.743.6081

Reservations
In order to have the most treatment choices and options, we encourage you to schedule your appointments at least two weeks in advance. Prices and spa hours are subject to change without notice.

Arrival
Please check in at The Spa Reception Desk 15 to 20 minutes prior to your first scheduled appointment. This will allow you to relax and set your mind to a peaceful and tranquil mood. Please remember that each service is scheduled precisely and will end on time so that the next guest is not delayed. Arriving late may result in a shortened service.

Cancellations
Cancellations, changes and reschedule requests must be made 24 hours prior to appointment time to avoid being charged in full.

Communication
All aspects of your treatment can be modified to your taste: amount of pressure, light, music, temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence. Conversation in the relaxation room and spa hallways should be kept at a low volume.

Gratuity
A service charge of 18% is automatically added to your service as a convenience. Additional gratuities for superior service are always appreciated.

Gift Cards
Gift cards may be purchased through the hotel front desk.

Cell Phones
We are here to promote a calm and relaxing environment. We prefer that you leave phones, smart phones, iPads and pagers at home or in your room. If you must bring them with you, please turn them off before entering The Spa.

Sustainability
As part of our Eco-Awareness efforts, we strive to conserve. We do not use animal-tested products. We recycle and use recycled, bulk and local products when possible so that we can not only enhance your appearance and health, but that of our earth. Being respectful of your environment is part of The Spa experience. Using only the number of towels necessary during your stay helps us to maintain our goal.

Medical Conditions
If you have any type of medical condition, be sure to mention it to your therapist. Certain treatments may not be advisable for you.

Groups and Spa Parties
It is our pleasure to host a private spa event. Please call the Spa Director for details.

Food and Drink
It is advisable not to eat for at least an hour before a treatment. Please avoid the consumption of alcohol and drink plenty of water on the day of services.

Therapist Preference
If you prefer either a male or female therapist, please let the Spa Desk Agent know at the time of booking.

What to Wear
We provide robe and sandals at The Spa. Treatment protocol allows modest draping throughout your services; however, for your comfort and privacy, you may wear a bathing suit or undergarment.

Valuables
In order to avoid all worries and stress, leave all jewelry and valuables at home or in your room safe.

Children
A spa is a great place to get a little alone time. Our spa facilities are limited to children ages 16 and over. Salon services are available for well-behaved youth of all ages when accompanied by an adult.

Retail
Continue your Spa Experience at home; all spa products are available in our retail area. Shipping is available for your convenience.

Return Policy
We will gladly exchange, replace or credit your retail purchase within 15 days of purchase. The merchandise must be in saleable condition with tags intact accompanied with the original receipt.